Category: Brand

Brand, Customer Experience, Customer Service

The key to Ritz-Carlton’s extraordinary service is training associates to pick up on cues and anticipate customers’ needs.

by Victoria MacdonaldLeave a Comment on The key to Ritz-Carlton’s extraordinary service is training associates to pick up on cues and anticipate customers’ needs.

Our Ladies and Gentlemen: Olivia Brown

Each month, The Ritz-Carlton Leadership Center (RCLC) features an interview with an employee — a Lady or Gentleman of The Ritz-Carlton — in order to share an insider’s view of the organization.