About Me

v_at_reception_5 I am committed to helping premier companies improve their luxury selling skills and deliver outstanding luxury customer service. I have been fortunate to have led the learning function for such exclusive brands as BMW, Tiffany & Co., Sotheby’s International Realty and Gaggenau.  I continue to explore how luxury brands shape the consumer experience through my blog: http://www.luxsell.net.

I enjoy working with international teams. During my tenure at BMW, I worked at their corporate headquarters in Munich, Germany helping to deploy a global learning management system across 28 countries. At Tiffany & Co. my team supported the learning for sales associates in North and South America.

I value the support I receive as a member of the Association for Talent Development and I served as the Chapter President for Northern New Jersey. In 2003 I founded the Munich Learning Consortium.

Find me on LinkedIn: www.linkedin.com/in/vmacdonald/

4 thoughts on “About Me

  1. Hi Victoria – I’m a marketing consultant working for a residential real estate brokerage in SF who is looking to put together some customer service/sales training for it’s agents focused on luxury clients. I was wondering if you might have ideas on who could help us do this.

    Liked by 1 person

  2. Hi Victoria, I Work for a luxury jewellery brand and our new ‘do or die’ word is clienteling. I’m looking for a consultant that could lead a workshop during the next store manager convention on clienteling. I saw you have experience of luxury brands and I was wondering if you might have names to suggest me. Thanks a lot! Myriam


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