About Me

v_at_reception_5 I am a customer-focused and globally-minded senior learning and development leader with expertise in several industries. My recent focus has been in luxury brand sales and customer service including such companies as BMW, Tiffany & Co. and Sotheby’s International Realty. My background includes sales/systems/product training, leadership development, instructional design, facilitation and e-learning. I continue to explore how luxury brands shape the consumer experience through my blog: http://www.luxsell.me.

I enjoy working with international teams. While at BMW I worked at their corporate headquarters in Munich, Germany helping to deploy a global learning management system across 28 countries. At Tiffany & Co. my team supported the learning for sales associates in North and South America.

I’m a national speaker and have published several training articles. My certifications include Situational Leadership II and Crucial Confrontations. I have earned a Graduate Diamond Certification from GIA as well as my New York State Real Estate Sales license. I hold an M.A. in Adult Education.

I value the support I receive as a member of the Association for Talent Development and I served as the Chapter President for Northern New Jersey. In 2003 I founded the Munich Learning Consortium.

Find me on LinkedIn: www.linkedin.com/in/vmacdonald/

4 thoughts on “About Me”

  1. Hi Victoria – I’m a marketing consultant working for a residential real estate brokerage in SF who is looking to put together some customer service/sales training for it’s agents focused on luxury clients. I was wondering if you might have ideas on who could help us do this.

  2. Hi Victoria, I Work for a luxury jewellery brand and our new ‘do or die’ word is clienteling. I’m looking for a consultant that could lead a workshop during the next store manager convention on clienteling. I saw you have experience of luxury brands and I was wondering if you might have names to suggest me. Thanks a lot! Myriam

  3. Jessica holland said:

    Please can you add me to our email list?

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