Customer service and relationships in the luxury industry

Tag: Customer Retention

Brand, Customer Experience, Customer Retention, Customer Service, Luxury Brand

The ROI of Customer Retention

May 23, 2015May 23, 2015by Victoria Macdonald1 Comment on The ROI of Customer Retention

This infographic by Shankman-Honig does a great job of demonstrating the cost of lost customers and what can happen when brands start focusing on customer retention:

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