Brand, Customer Experience, Customer Retention, Customer Service, Luxury Brand

The ROI of Customer Retention

May 23, 2015May 23, 2015by Victoria Macdonald

This infographic by Shankman-Honig does a great job of demonstrating the cost of lost customers and what can happen when brands start focusing on customer retention:

One thought on “The ROI of Customer Retention”

Ni Duan 倪端 says:

June 28, 2015 at 11:59 pm

Reblogged this on NiDuan's View 倪端話端倪.

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One thought on “The ROI of Customer Retention”

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