This infographic by Shankman-Honig does a great job of demonstrating the cost of lost customers and what can happen when brands start focusing on customer retention:
This infographic by Shankman-Honig does a great job of demonstrating the cost of lost customers and what can happen when brands start focusing on customer retention:
luxsell.me 
Reblogged this on NiDuan's View 倪端話端倪.
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