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Tag Archives: Fine Dining

It’s All About that Service II: Fine Dining Edition

22 Monday Dec 2014

Posted by Victoria Macdonald in Customer Experience, Customer Service, Fine Dining, Luxury Dining

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Customer Experience, Customer Service, Daniel Boulud, Eric Ripert, Fine Dining, Hospitality, Le Bernandin, Luxury, Luxury Dining

diningThe day after I finished writing my last post “It’s All About that Service” I caught chefs Daniel Boulud and Eric Ripert (Le Bernardin) being interviewed on CNBC. Though both chefs were in the studio to talk about their new cookbooks, the conversation was more focused on why fine dining continues to thrive as a business while other luxury sectors are in a decline. “Right now, people want an experience.” says Eric Ripert  This sentiment echoes what I wrote in the previous post—that there is an oncoming shift from having “things” to having “experiences.” Chef Ripert goes so far as to suggest the success of fine dining augurs better days ahead:

When fine dining does well it means it’s going to be good down the line.

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